Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Swansea | GPhC Registration No: 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Swansea is a GPhC-registered online pharmacy weight loss clinic serving patients in Swansea and across the UK. We are the data controller responsible for your personal information collected through our services.

Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, gender, address, and contact information.
• Health information: Medical history, current medications, weight, BMI, and any relevant clinical information required to assess your suitability for weight loss treatment.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, device information, and website usage data collected via cookies.
• Communications: Records of any correspondence between you and our pharmacy team.

How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments and provide appropriate clinical advice.
• Process and dispense your prescriptions safely and accurately.
• Arrange delivery of your medication, which is dispatched within 1 working day of pharmacist approval.
• Maintain accurate medical records and ensure continuity of care.
• Communicate with you regarding your treatment, orders, and any clinical updates.
• Comply with our legal and regulatory obligations as a GPhC-registered pharmacy.
• Improve our website and services through anonymised analytics.

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and, for special category health data, the provision of healthcare and medical treatment.

Cookies

Our website uses cookies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes.
• Analytics cookies: Used to understand how visitors interact with our site so we can improve it. This data is aggregated and anonymous.
• Preference cookies: Used to remember your settings and preferences on return visits.

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell your personal data to any third parties. We may share your information only where necessary with:

• Prescribing clinicians: To obtain or verify prescriptions for your treatment.
• Delivery providers: To arrange the safe and timely dispatch of your medication.
• Payment processors: To handle transactions securely on our behalf.
• Regulatory bodies: Including the GPhC and NHS, where we are legally required to do so.
• IT and platform providers: Who support our website and clinical systems, all bound by strict data processing agreements.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of eight years from the date of last treatment for adult patients. Payment data is held only for as long as required to process transactions and meet financial compliance requirements.

Your Data Rights

Under UK GDPR, you have rights over your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, ask us to delete your data where appropriate, and object to or restrict certain types of processing. To exercise any of these rights, please contact us using the details below. We will respond promptly and in accordance with our legal obligations.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

Pharmacy Weight Loss Swansea | GPhC No: 9012511